To deliver high-tech, high-touch insurance solutions to our distribution partners and customers.
We will achieve our vision through:
Knowledge – Leverage business intelligence to create the best solution for our customers’ risk management needs.
Commitment – Protect the financial strength of our stakeholders through disciplined underwriting, fair claim handling and a diversified investment portfolio.
Service – Foster long-lasting agent and customer relationships by providing superior service through empowered employees and easy-to-use technology.
High-Tech, High-Touch -- Selective's Value-Added Approach
Throughout Selective's history, the emphasis has been a “high-touch” philosophy; maintaining strong relationships with the independent agents who market and distribute the company's products and delivering the value its shareholders expect and deserve.
Selective's experienced field personnel work closely with agents in their offices. This on-site approach, supported by five regional offices and technology links to automated systems, enables a quick response to business opportunities and customer requirements. Behind the risk management products and services, Selective maintains a strong underwriting tradition. The field and regional staffs are backed by customer-focused strategic business units that quickly develop and market products designed to meet customers' developing needs.
Selective's long-standing service ethic is strengthened by the use of new technology tools. Technology helps remove friction and redundant work from the sales and service processes, significantly increasing its effectiveness and efficiency. Selective has taken major steps toward creating a straight-through processing environment - empowering agents and employees to do more customer-related and creative work.